Troubleshooting
Most problems come down to one of these.
| You see | What to do |
|---|---|
| No Tidyfield Grant Tracker item in the Extensions menu | Wait a few seconds after the spreadsheet loads, or reload the page. Make sure you are in your own copy, not a view-only link. |
| "Google hasn't verified this app" | Expected for your own copy. See Google's warning. |
| "This app is blocked" or "Access blocked" | Your Google Workspace administrator blocks scripts. Ask them to allow it, or use a personal Google account. |
| "This needs your permission" | Open the sidebar again from the Extensions menu and allow access. If you removed access earlier, you are asked again. |
| A new row has no ID or formulas | This happens after large pastes or when two edits arrive at once. Open the sidebar: it finishes the update. Or use Extensions > Tidyfield Grant Tracker > Set up or repair the tracker. |
| A grant name on Deadlines or Payments turns amber | It no longer matches a grant. Pick the grant again from the dropdown. |
| No reminder email arrived | Emails are only sent on days with something to report. Check the bell icon for the last result, and the Activity log tab. Use Send a test now. |
| "Google's daily limit for sending email has been reached" | Personal Gmail accounts can send to 100 recipients a day from scripts. Use fewer addresses or a Google group, or a Google Workspace account. |
| The calendar was not found | It was probably deleted in Google Calendar. Click Stop syncing, then create it again from the calendar icon. |
| "This key is already active in the maximum number of spreadsheets" | Remove the key from a spreadsheet you no longer use (License, Remove key), then try again. |
| A new stage is missing from the dashboard | Use Extensions > Tidyfield Grant Tracker > Rebuild dashboard. |
Still stuck? Email [email protected] with what you see. Please never send license keys.